{"id":10756,"date":"2026-03-05T17:54:51","date_gmt":"2026-03-05T09:54:51","guid":{"rendered":"https:\/\/www.archimetric.com\/vn\/understanding-the-core-elements-and-key-concepts-of-bpmn\/"},"modified":"2026-03-05T17:54:51","modified_gmt":"2026-03-05T09:54:51","slug":"understanding-the-core-elements-and-key-concepts-of-bpmn","status":"publish","type":"post","link":"https:\/\/www.archimetric.com\/vn\/understanding-the-core-elements-and-key-concepts-of-bpmn\/","title":{"rendered":"Hi\u1ec3u v\u1ec1 c\u00e1c y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i v\u00e0 c\u00e1c kh\u00e1i ni\u1ec7m ch\u00ednh c\u1ee7a BPMN"},"content":{"rendered":"<p><a href=\"https:\/\/www.visual-paradigm.com\/guide\/bpmn\/what-is-bpmn\/\">M\u00f4 h\u00ecnh v\u00e0 k\u00fd hi\u1ec7u quy tr\u00ecnh kinh doanh<\/a> (BPMN) l\u00e0 m\u1ed9t bi\u1ec3u di\u1ec5n \u0111\u1ed3 h\u1ecda chu\u1ea9n h\u00f3a \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh. N\u00f3 cung c\u1ea5p m\u1ed9t ng\u00f4n ng\u1eef tr\u1ef1c quan d\u1ec5 hi\u1ec3u \u0111\u1ed1i v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan, t\u1eeb c\u00e1c nh\u00e0 ph\u00e2n t\u00edch kinh doanh \u0111\u1ebfn c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n k\u1ef9 thu\u1eadt. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd \u0111i s\u00e2u v\u00e0o c\u00e1c y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i v\u00e0 c\u00e1c kh\u00e1i ni\u1ec7m ch\u00ednh c\u1ee7a BPMN, s\u1eed d\u1ee5ng m\u1ed9t b\u1ea3ng c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 minh h\u1ecda c\u00e1c th\u00e0nh ph\u1ea7n n\u00e0y.<\/p>\n<h2>C\u00e1c y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i c\u1ee7a BPMN<\/h2>\n<p><a href=\"https:\/\/www.visual-paradigm.com\/features\/bpmn-diagram-and-tools\/\">BPMN<\/a> bao g\u1ed3m b\u1ed1n danh m\u1ee5c ch\u00ednh: \u0110\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng, \u0110\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i, B\u1ec3 b\u01a1i (Swimlanes) v\u00e0 T\u00e0i li\u1ec7u. M\u1ed7i danh m\u1ee5c ch\u1ee9a c\u00e1c th\u00e0nh ph\u1ea7n c\u1ee5 th\u1ec3 gi\u00fap x\u00e1c \u0111\u1ecbnh v\u00e0 tr\u1ef1c quan h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh.<\/p>\n<p><a href=\"https:\/\/www.archimetric.com\/wp-content\/uploads\/2024\/12\/BPMN-core-elements-of-Process-diagram.png\"><img alt=\"\" class=\"alignnone size-full wp-image-8587\" decoding=\"async\" height=\"390\" loading=\"lazy\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" src=\"https:\/\/www.archimetric.com\/wp-content\/uploads\/2024\/12\/BPMN-core-elements-of-Process-diagram.png\" srcset=\"https:\/\/www.archimetric.com\/wp-content\/uploads\/2024\/12\/BPMN-core-elements-of-Process-diagram.png 850w, https:\/\/www.archimetric.com\/wp-content\/uploads\/2024\/12\/BPMN-core-elements-of-Process-diagram-300x138.png 300w, https:\/\/www.archimetric.com\/wp-content\/uploads\/2024\/12\/BPMN-core-elements-of-Process-diagram-768x352.png 768w\" width=\"850\"\/><\/a><\/p>\n<h3>1. \u0110\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng<\/h3>\n<p>C\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng l\u00e0 c\u00e1c th\u00e0nh ph\u1ea7n ch\u00ednh x\u00e1c \u0111\u1ecbnh h\u00e0nh vi c\u1ee7a m\u1ed9t quy tr\u00ecnh kinh doanh. Ch\u00fang bao g\u1ed3m:<\/p>\n<ul>\n<li><strong>S\u1ef1 ki\u1ec7n<\/strong>: \u0110\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng h\u00ecnh tr\u00f2n, s\u1ef1 ki\u1ec7n ch\u1ec9 ra \u0111i\u1ec1u g\u00ec \u0111\u00f3 x\u1ea3y ra trong qu\u00e1 tr\u00ecnh. C\u00f3 ba lo\u1ea1i s\u1ef1 ki\u1ec7n:\n<ul>\n<li><strong>S\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u<\/strong>: \u0110\u00e1nh d\u1ea5u \u0111i\u1ec3m b\u1eaft \u0111\u1ea7u c\u1ee7a m\u1ed9t quy tr\u00ecnh.<\/li>\n<li><strong>S\u1ef1 ki\u1ec7n trung gian<\/strong>: X\u1ea3y ra gi\u1eefa s\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u v\u00e0 s\u1ef1 ki\u1ec7n k\u1ebft th\u00fac.<\/li>\n<li><strong>S\u1ef1 ki\u1ec7n k\u1ebft th\u00fac<\/strong>: \u0110\u00e1nh d\u1ea5u \u0111i\u1ec3m k\u1ebft th\u00fac c\u1ee7a m\u1ed9t quy tr\u00ecnh.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Ho\u1ea1t \u0111\u1ed9ng<\/strong>: \u0110\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng h\u00ecnh ch\u1eef nh\u1eadt bo tr\u00f2n, ho\u1ea1t \u0111\u1ed9ng l\u00e0 c\u00e1c nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong quy tr\u00ecnh. C\u00f3 hai lo\u1ea1i ho\u1ea1t \u0111\u1ed9ng:\n<ul>\n<li><strong>Nhi\u1ec7m v\u1ee5<\/strong>: M\u1ed9t \u0111\u01a1n v\u1ecb c\u00f4ng vi\u1ec7c duy nh\u1ea5t.<\/li>\n<li><strong>Quy tr\u00ecnh con<\/strong>: M\u1ed9t quy tr\u00ecnh c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia nh\u1ecf th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 nh\u1ecf h\u01a1n.<\/li>\n<\/ul>\n<\/li>\n<li><strong>C\u1ed5ng \u0111i\u1ec1u khi\u1ec3n<\/strong>: \u0110\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng h\u00ecnh thoi, c\u00e1c c\u1ed5ng \u0111i\u1ec1u khi\u1ec3n ki\u1ec3m so\u00e1t lu\u1ed3ng quy tr\u00ecnh d\u1ef1a tr\u00ean \u0111i\u1ec1u ki\u1ec7n. Ch\u00fang x\u00e1c \u0111\u1ecbnh con \u0111\u01b0\u1eddng m\u00e0 quy tr\u00ecnh s\u1ebd \u0111i theo d\u1ef1a tr\u00ean m\u1ed9t s\u1ed1 ti\u00eau ch\u00ed nh\u1ea5t \u0111\u1ecbnh.<\/li>\n<\/ul>\n<h3>2. \u0110\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i<\/h3>\n<p>C\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i x\u00e1c \u0111\u1ecbnh m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng. Ch\u00fang bao g\u1ed3m:<\/p>\n<ul>\n<li><strong>Lu\u1ed3ng th\u1ee9 t\u1ef1<\/strong>: \u0110\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng c\u00e1c m\u0169i t\u00ean li\u1ec1n, lu\u1ed3ng th\u1ee9 t\u1ef1 ch\u1ec9 ra th\u1ee9 t\u1ef1 th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng. Ch\u00fang k\u1ebft n\u1ed1i c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng \u0111\u1ec3 th\u1ec3 hi\u1ec7n tr\u00ecnh t\u1ef1 c\u00e1c ho\u1ea1t \u0111\u1ed9ng.<\/li>\n<li><strong>Lu\u1ed3ng tin nh\u1eafn<\/strong>: \u0110\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng c\u00e1c m\u0169i t\u00ean g\u1ea1ch, lu\u1ed3ng tin nh\u1eafn ch\u1ec9 ra vi\u1ec7c trao \u0111\u1ed5i tin nh\u1eafn gi\u1eefa c\u00e1c b\u00ean tham gia (b\u1ec3) kh\u00e1c nhau trong quy tr\u00ecnh. Ch\u00fang k\u1ebft n\u1ed1i c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng gi\u1eefa c\u00e1c b\u1ec3 kh\u00e1c nhau.<\/li>\n<li><strong>Li\u00ean k\u1ebft<\/strong>: \u0110\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng c\u00e1c \u0111\u01b0\u1eddng ch\u1ea5m ch\u1ea5m, c\u00e1c li\u00ean k\u1ebft k\u1ebft n\u1ed1i c\u00e1c t\u00e1c ph\u1ea9m ho\u1eb7c v\u0103n b\u1ea3n v\u1edbi c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng \u0111\u1ec3 cung c\u1ea5p th\u00eam th\u00f4ng tin.<\/li>\n<\/ul>\n<h3>3. C\u00e1c l\u00e0n \u0111\u01b0\u1eddng<\/h3>\n<p>C\u00e1c l\u00e0n \u0111\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ed5 ch\u1ee9c v\u00e0 ph\u00e2n lo\u1ea1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng trong m\u1ed9t quy tr\u00ecnh. Ch\u00fang bao g\u1ed3m:<\/p>\n<ul>\n<li><strong>B\u1ec3<\/strong>: \u0110\u1ea1i di\u1ec7n cho c\u00e1c b\u00ean tham gia ch\u00ednh trong m\u1ed9t quy tr\u00ecnh kinh doanh. M\u1ed9t b\u1ec3 c\u00f3 th\u1ec3 ch\u1ee9a m\u1ed9t ho\u1eb7c nhi\u1ec1u l\u00e0n \u0111\u01b0\u1eddng.<\/li>\n<li><strong>L\u00e0n \u0111\u01b0\u1eddng<\/strong>: C\u00e1c ph\u00e2n v\u00f9ng con trong m\u1ed9t b\u1ec3 \u0111\u1ea1i di\u1ec7n cho c\u00e1c vai tr\u00f2, ph\u00f2ng ban ho\u1eb7c ch\u1ee9c n\u0103ng kh\u00e1c nhau. C\u00e1c l\u00e0n \u0111\u01b0\u1eddng gi\u00fap t\u1ed5 ch\u1ee9c c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u00ean trong m\u1ed9t b\u1ec3.<\/li>\n<\/ul>\n<h3>4. C\u00e1c t\u00e1c ph\u1ea9m<\/h3>\n<p>C\u00e1c t\u00e1c ph\u1ea9m cung c\u1ea5p th\u00eam th\u00f4ng tin v\u1ec1 quy tr\u00ecnh. Ch\u00fang bao g\u1ed3m:<\/p>\n<ul>\n<li><strong>\u0110\u1ed1i t\u01b0\u1ee3ng d\u1eef li\u1ec7u<\/strong>: \u0110\u1ea1i di\u1ec7n cho th\u00f4ng tin ho\u1eb7c d\u1eef li\u1ec7u c\u1ea7n thi\u1ebft ho\u1eb7c \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi quy tr\u00ecnh. C\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng d\u1eef li\u1ec7u c\u00f3 th\u1ec3 l\u00e0 \u0111\u1ea7u v\u00e0o, \u0111\u1ea7u ra ho\u1eb7c tham chi\u1ebfu.<\/li>\n<li><strong>Nh\u00f3m<\/strong>: \u0110\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng m\u1ed9t h\u00ecnh ch\u1eef nh\u1eadt cong \u0111\u01b0\u1eddng n\u00e9t \u0111\u1ee9t, nh\u00f3m \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ph\u00e2n lo\u1ea1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng thu\u1ed9c lu\u1ed3ng tu\u1ea7n t\u1ef1. N\u00f3 cung c\u1ea5p t\u00edn hi\u1ec7u th\u1ecb gi\u00e1c \u0111\u1ec3 nh\u00f3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng li\u00ean quan.<\/li>\n<li><strong>Ghi ch\u00fa<\/strong>: \u0110\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng m\u1ed9t h\u1ed9p v\u0103n b\u1ea3n, c\u00e1c ghi ch\u00fa cung c\u1ea5p th\u00eam th\u00f4ng tin v\u1ec1 quy tr\u00ecnh. Ch\u00fang \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng b\u1eb1ng c\u00e1c li\u00ean k\u1ebft.<\/li>\n<\/ul>\n<h2>C\u00e1c kh\u00e1i ni\u1ec7m ch\u00ednh c\u1ee7a BPMN<\/h2>\n<h3>1. Lu\u1ed3ng quy tr\u00ecnh<\/h3>\n<p>Lu\u1ed3ng quy tr\u00ecnh l\u00e0 d\u00e3y c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 s\u1ef1 ki\u1ec7n \u0111\u1ecbnh ngh\u0129a quy tr\u00ecnh kinh doanh. N\u00f3 b\u1eaft \u0111\u1ea7u t\u1eeb m\u1ed9t s\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u v\u00e0 k\u1ebft th\u00fac b\u1eb1ng m\u1ed9t s\u1ef1 ki\u1ec7n k\u1ebft th\u00fac. Lu\u1ed3ng tu\u1ea7n t\u1ef1 k\u1ebft n\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 c\u1ed5ng \u0111\u1ec3 th\u1ec3 hi\u1ec7n th\u1ee9 t\u1ef1 th\u1ef1c hi\u1ec7n.<\/p>\n<h3>2. Trao \u0111\u1ed5i th\u00f4ng \u0111i\u1ec7p<\/h3>\n<p>Trao \u0111\u1ed5i th\u00f4ng \u0111i\u1ec7p x\u1ea3y ra khi c\u00e1c b\u00ean tham gia kh\u00e1c nhau (b\u1ec3) c\u1ea7n giao ti\u1ebfp v\u1edbi nhau. C\u00e1c lu\u1ed3ng th\u00f4ng \u0111i\u1ec7p k\u1ebft n\u1ed1i c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng gi\u1eefa c\u00e1c b\u1ec3 kh\u00e1c nhau \u0111\u1ec3 th\u1ec3 hi\u1ec7n vi\u1ec7c trao \u0111\u1ed5i th\u00f4ng tin.<\/p>\n<h3>3. Ra quy\u1ebft \u0111\u1ecbnh<\/h3>\n<p>Vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t b\u1edfi c\u00e1c c\u1ed5ng. C\u00e1c c\u1ed5ng x\u00e1c \u0111\u1ecbnh con \u0111\u01b0\u1eddng m\u00e0 quy tr\u00ecnh s\u1ebd \u0111i d\u1ef1a tr\u00ean m\u1ed9t s\u1ed1 \u0111i\u1ec1u ki\u1ec7n nh\u1ea5t \u0111\u1ecbnh. Ch\u00fang c\u00f3 th\u1ec3 chia t\u00e1ch ho\u1eb7c h\u1ee3p nh\u1ea5t lu\u1ed3ng quy tr\u00ecnh d\u1ef1a tr\u00ean vi\u1ec7c \u0111\u00e1nh gi\u00e1 c\u00e1c \u0111i\u1ec1u ki\u1ec7n.<\/p>\n<h3>4. X\u1eed l\u00fd d\u1eef li\u1ec7u<\/h3>\n<p>X\u1eed l\u00fd d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng d\u1eef li\u1ec7u. C\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng d\u1eef li\u1ec7u th\u1ec3 hi\u1ec7n th\u00f4ng tin c\u1ea7n thi\u1ebft ho\u1eb7c \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1edfi quy tr\u00ecnh. Ch\u00fang c\u00f3 th\u1ec3 l\u00e0 \u0111\u1ea7u v\u00e0o, \u0111\u1ea7u ra ho\u1eb7c tham chi\u1ebfu \u0111\u1ebfn d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong quy tr\u00ecnh.<\/p>\n<h3>5. T\u1ed5 ch\u1ee9c<\/h3>\n<p>T\u1ed5 ch\u1ee9c \u0111\u01b0\u1ee3c bi\u1ec3u di\u1ec5n b\u1eb1ng c\u00e1c l\u00e0n \u0111\u01b0\u1eddng. C\u00e1c l\u00e0n \u0111\u01b0\u1eddng gi\u00fap t\u1ed5 ch\u1ee9c c\u00e1c ho\u1ea1t \u0111\u1ed9ng trong m\u1ed9t b\u1ec3 b\u1eb1ng c\u00e1ch ph\u00e2n lo\u1ea1i ch\u00fang th\u00e0nh c\u00e1c vai tr\u00f2, ph\u00f2ng ban ho\u1eb7c ch\u1ee9c n\u0103ng kh\u00e1c nhau. \u0110i\u1ec1u n\u00e0y cung c\u1ea5p m\u1ed9t bi\u1ec3u di\u1ec5n th\u1ecb gi\u00e1c r\u00f5 r\u00e0ng v\u1ec1 c\u00e1c tr\u00e1ch nhi\u1ec7m trong quy tr\u00ecnh.<\/p>\n<h3>6. Th\u00f4ng tin b\u1ed5 sung<\/h3>\n<p>Th\u00f4ng tin b\u1ed5 sung \u0111\u01b0\u1ee3c cung c\u1ea5p b\u1edfi c\u00e1c t\u00e1c ph\u1ea9m. C\u00e1c t\u00e1c ph\u1ea9m nh\u01b0 ghi ch\u00fa v\u00e0 nh\u00f3m cung c\u1ea5p th\u00eam chi ti\u1ebft v\u1ec1 quy tr\u00ecnh. Ghi ch\u00fa cung c\u1ea5p v\u0103n b\u1ea3n gi\u1ea3i th\u00edch, trong khi c\u00e1c nh\u00f3m ph\u00e2n lo\u1ea1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng li\u00ean quan.<\/p>\n<h2>V\u00ed d\u1ee5 v\u1ec1 t\u00ecnh hu\u1ed1ng quy tr\u00ecnh kinh doanh: Quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng giao n\u01b0\u1edbc<\/h2>\n<h2>M\u00f4 t\u1ea3 t\u00ecnh hu\u1ed1ng<\/h2>\n<p>H\u00ecnh b\u00ean d\u01b0\u1edbi<a href=\"https:\/\/guides.visual-paradigm.com\/1595-2\/\">BPMN<\/a>S\u01a1 \u0111\u1ed3 (Business Process Model and Notation) minh h\u1ecda quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng v\u00e0 giao n\u01b0\u1edbc \u0111\u00f3ng chai t\u1eeb C\u00f4ng ty N\u01b0\u1edbc \u0110\u00f3ng Chai Pure Aqua. T\u00ecnh hu\u1ed1ng n\u00e0y s\u1ebd \u0111i qua c\u00e1c b\u01b0\u1edbc li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u0111\u1eb7t h\u00e0ng, x\u00e1c minh th\u00f4ng tin kh\u00e1ch h\u00e0ng, s\u1eafp x\u1ebfp giao h\u00e0ng v\u00e0 ho\u00e0n t\u1ea5t quy tr\u00ecnh giao h\u00e0ng.<\/p>\n<p><img alt=\"BPMN Business Process Diagram\" decoding=\"async\" src=\"https:\/\/www.archimetric.com\/wp-content\/uploads\/2024\/12\/1_20-bpmn-business-process-diagram-example.png\"\/><\/p>\n<h3>B\u01b0\u1edbc 1: \u0110\u1eb7t h\u00e0ng<\/h3>\n<p><strong>Nh\u00f3m Kh\u00e1ch h\u00e0ng:<\/strong><\/p>\n<ul>\n<li><strong>S\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u<\/strong>: Quy tr\u00ecnh b\u1eaft \u0111\u1ea7u khi kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh \u0111\u1eb7t h\u00e0ng n\u01b0\u1edbc \u0111\u00f3ng chai.<\/li>\n<li><strong>Nhi\u1ec7m v\u1ee5<\/strong>: \u201c\u0110\u1eb7t h\u00e0ng\u201d \u2013 Kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 v\u1edbi C\u00f4ng ty N\u01b0\u1edbc \u0110\u00f3ng Chai Pure Aqua \u0111\u1ec3 \u0111\u1eb7t h\u00e0ng. Theo s\u01a1 \u0111\u1ed3, h\u01a1n 90% y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n qua \u0111i\u1ec7n tho\u1ea1i, ph\u1ea7n c\u00f2n l\u1ea1i 10% qua email.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 2: X\u00e1c minh danh t\u00ednh kh\u00e1ch h\u00e0ng<\/h3>\n<p><strong>Nh\u00f3m Nh\u00e2n vi\u00ean D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng:<\/strong><\/p>\n<ul>\n<li><strong>Nhi\u1ec7m v\u1ee5<\/strong>: \u201cX\u00e1c minh danh t\u00ednh kh\u00e1ch h\u00e0ng\u201d \u2013 Khi nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u01a1n h\u00e0ng, Nh\u00e2n vi\u00ean D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng x\u00e1c minh danh t\u00ednh kh\u00e1ch h\u00e0ng. B\u01b0\u1edbc n\u00e0y \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u0103ng k\u00fd trong h\u1ec7 th\u1ed1ng.<\/li>\n<li><strong>C\u1ed5ng chuy\u1ec3n ti\u1ebfp<\/strong>: \u201cKh\u00e1ch h\u00e0ng \u0111\u00e3 t\u1ed3n t\u1ea1i?\u201d \u2013 Quy tr\u00ecnh ki\u1ec3m tra xem kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 t\u00e0i kho\u1ea3n hay ch\u01b0a.\n<ul>\n<li>N\u1ebfu<strong>C\u00f3<\/strong>, quy tr\u00ecnh chuy\u1ec3n sang \u201cChuy\u1ec3n \u0111\u01a1n h\u00e0ng.\u201d<\/li>\n<li>N\u1ebfu<strong>Kh\u00f4ng<\/strong>, quy tr\u00ecnh chuy\u1ec3n sang \u201cT\u1ea1o t\u00e0i kho\u1ea3n kh\u00e1ch h\u00e0ng.\u201d<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 3: T\u1ea1o t\u00e0i kho\u1ea3n kh\u00e1ch h\u00e0ng (n\u1ebfu c\u1ea7n)<\/h3>\n<p><strong>Nh\u00f3m Nh\u00e2n vi\u00ean D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng:<\/strong><\/p>\n<ul>\n<li><strong>Nhi\u1ec7m v\u1ee5<\/strong>: \u201cT\u1ea1o t\u00e0i kho\u1ea3n kh\u00e1ch h\u00e0ng\u201d \u2013 N\u1ebfu kh\u00e1ch h\u00e0ng ch\u01b0a t\u1ed3n t\u1ea1i trong h\u1ec7 th\u1ed1ng, Nh\u00e2n vi\u00ean D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng s\u1ebd t\u1ea1o t\u00e0i kho\u1ea3n kh\u00e1ch h\u00e0ng m\u1edbi. Bao g\u1ed3m vi\u1ec7c thu th\u1eadp v\u00e0 ghi l\u1ea1i th\u00f4ng tin chi ti\u1ebft c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>Nhi\u1ec7m v\u1ee5<\/strong>: \u201cChuy\u1ec3n \u0111\u01a1n h\u00e0ng\u201d \u2013 Sau khi t\u00e0i kho\u1ea3n kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u1ea1o, \u0111\u01a1n h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n sang giai \u0111o\u1ea1n ti\u1ebfp theo.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 4: Chuy\u1ec3n \u0111\u01a1n h\u00e0ng<\/h3>\n<p><strong>Nh\u00f3m Nh\u00e2n vi\u00ean D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng:<\/strong><\/p>\n<ul>\n<li><strong>Nhi\u1ec7m v\u1ee5<\/strong>: \u201cChuy\u1ec3n \u0111\u01a1n h\u00e0ng\u201d \u2013 \u0110\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn Tr\u01b0\u1edfng ph\u00f2ng Logistics. B\u01b0\u1edbc n\u00e0y bao g\u1ed3m vi\u1ec7c t\u1ea1o \u0111\u01a1n \u0111\u1eb7t h\u00e0ng v\u00e0 g\u00e1n n\u00f3 \u0111\u1ec3 ti\u1ebfp t\u1ee5c x\u1eed l\u00fd.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 5: S\u1eafp x\u1ebfp giao h\u00e0ng<\/h3>\n<p><strong>Nh\u00f3m Tr\u01b0\u1edfng ph\u00f2ng Logistics:<\/strong><\/p>\n<ul>\n<li><strong>Nhi\u1ec7m v\u1ee5<\/strong>: \u201cS\u1eafp x\u1ebfp giao h\u00e0ng\u201d \u2013 Tr\u01b0\u1edfng ph\u00f2ng Logistics nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng v\u00e0 s\u1eafp x\u1ebfp vi\u1ec7c giao h\u00e0ng. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m l\u00ean l\u1ecbch giao h\u00e0ng v\u00e0 giao n\u00f3 cho m\u1ed9t nh\u00e2n vi\u00ean.<\/li>\n<li><strong>Nhi\u1ec7m v\u1ee5<\/strong>: \u0110\u01a1n \u0111\u1eb7t h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u00e1nh d\u1ea5u l\u00e0 \u201c\u0110ang ch\u1edd giao.\u201d<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 6: Giao n\u01b0\u1edbc<\/h3>\n<p><strong>Nh\u00f3m Nh\u00e2n vi\u00ean:<\/strong><\/p>\n<ul>\n<li><strong>Nhi\u1ec7m v\u1ee5<\/strong>: \u201cGiao n\u01b0\u1edbc\u201d \u2013 Nh\u00e2n vi\u00ean nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng v\u00e0 ti\u1ebfn h\u00e0nh giao n\u01b0\u1edbc \u0111\u00f3ng chai \u0111\u1ebfn \u0111\u1ecba \u0111i\u1ec3m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>S\u1ef1 ki\u1ec7n k\u1ebft th\u00fac<\/strong>: Quy tr\u00ecnh k\u1ebft th\u00fac khi giao h\u00e0ng ho\u00e0n t\u1ea5t. \u0110\u01a1n \u0111\u1eb7t h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u00e1nh d\u1ea5u l\u00e0 \u201c\u0110\u00e3 ho\u00e0n th\u00e0nh.\u201d<\/li>\n<\/ul>\n<h2>K\u1ebft lu\u1eadn<\/h2>\n<p><a href=\"https:\/\/www.visual-paradigm.com\/guide\/bpmn\/bpmn-notation-overview\/\">BPMN<\/a> l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh. B\u1eb1ng c\u00e1ch hi\u1ec3u c\u00e1c y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i v\u00e0 c\u00e1c kh\u00e1i ni\u1ec7m ch\u00ednh c\u1ee7a BPMN, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra c\u00e1c s\u01a1 \u0111\u1ed3 r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch m\u00f4 t\u1ea3 c\u00e1c quy tr\u00ecnh kinh doanh ph\u1ee9c t\u1ea1p. B\u1ea3ng c\u1ea5u tr\u00fac c\u00e1c th\u00e0nh ph\u1ea7n BPMN cung c\u1ea5p m\u1ed9t h\u01b0\u1edbng d\u1eabn tr\u1ef1c quan v\u1ec1 c\u00e1c th\u00e0nh ph\u1ea7n c\u1ee7a<a href=\"https:\/\/www.visual-paradigm.com\/guide\/bpmn\/bpmn-activity-types-explained\/\">BPMN<\/a>, gi\u00fap vi\u1ec7c hi\u1ec3u v\u00e0 \u00e1p d\u1ee5ng c\u00e1c kh\u00e1i ni\u1ec7m n\u00e0y v\u00e0o quy tr\u00ecnh kinh doanh c\u1ee7a b\u1ea1n tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n. D\u00f9 b\u1ea1n l\u00e0 chuy\u00ean gia ph\u00e2n t\u00edch kinh doanh, qu\u1ea3n l\u00fd quy tr\u00ecnh hay nh\u00e0 ph\u00e1t tri\u1ec3n k\u1ef9 thu\u1eadt, BPMN cung c\u1ea5p m\u1ed9t c\u00e1ch chu\u1ea9n h\u00f3a \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c quy tr\u00ecnh kinh doanh.<\/p>\n<h2>C\u00e1c li\u00ean k\u1ebft li\u00ean quan<\/h2>\n<ol>\n<li><a href=\"https:\/\/www.visual-paradigm.com\/features\/bpmn-diagram-and-tools\">C\u00f4ng c\u1ee5 m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh BPMN chuy\u00ean nghi\u1ec7p<\/a><\/li>\n<li><a href=\"https:\/\/www.visual-paradigm.com\/download\/\">Th\u1eed mi\u1ec5n ph\u00ed Visual Paradigm<\/a><\/li>\n<li><a href=\"https:\/\/www.visual-paradigm.com\/guide\/bpmn\/bpmn-notation-overview\/\">T\u1ed5ng quan v\u1ec1 k\u00fd hi\u1ec7u BPMN<\/a><\/li>\n<li><a href=\"https:\/\/www.visual-paradigm.com\/tutorials\/bpmn2.jsp\">Gi\u1edbi thi\u1ec7u v\u1ec1 BPMN Ph\u1ea7n I<br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/www.visual-paradigm.com\/tutorials\/bpmn2.jsp\">Ph\u1ea7n II \u2013 L\u00e0n \u0111\u01b0\u1eddng<\/a><\/li>\n<li><a href=\"https:\/\/www.visual-paradigm.com\/tutorials\/bpmn3.jsp\">Ph\u1ea7n III \u2013 Lu\u1ed3ng v\u00e0 c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng k\u1ebft n\u1ed1i<\/a><\/li>\n<li><a href=\"https:\/\/www.visual-paradigm.com\/tutorials\/bpmn4.jsp\">Ph\u1ea7n IV \u2013 D\u1eef li\u1ec7u v\u00e0 t\u00e0i li\u1ec7u<\/a><\/li>\n<\/ol>\n<div class=\"row interested-links\">\n<div class=\"large-12 columns\">\n<div class=\"panel\">\n<h3>Ng\u01b0\u1eddi \u0111\u1ecdc tutorial n\u00e0y c\u0169ng \u0111\u1ecdc<\/h3>\n<ul>\n<li><a class=\"tutorial-link\" href=\"https:\/\/www.visual-paradigm.com\/tutorials\/data-flow-diagram-dfd.jsp\">S\u01a1 \u0111\u1ed3 lu\u1ed3ng d\u1eef li\u1ec7u (DFD) l\u00e0 g\u00ec? C\u00e1ch v\u1ebd s\u01a1 \u0111\u1ed3 DFD?<\/a><\/li>\n<li><a class=\"tutorial-link\" href=\"https:\/\/www.visual-paradigm.com\/tutorials\/data-flow-diagram-example-food-ordering-system.jsp\">S\u01a1 \u0111\u1ed3 lu\u1ed3ng d\u1eef li\u1ec7u: V\u00ed d\u1ee5 \u2013 H\u1ec7 th\u1ed1ng \u0111\u1eb7t m\u00f3n \u0103n<\/a><\/li>\n<li><a class=\"tutorial-link\" href=\"https:\/\/www.visual-paradigm.com\/tutorials\/writingeffectiveusecase.jsp\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 vi\u1ebft c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3?<\/a><\/li>\n<li><a class=\"tutorial-link\" href=\"https:\/\/www.visual-paradigm.com\/tutorials\/as-is-to-be-business-process.jsp\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ph\u00e1t tri\u1ec3n quy tr\u00ecnh kinh doanh hi\u1ec7n t\u1ea1i v\u00e0 t\u01b0\u01a1ng lai?<\/a><\/li>\n<li><a class=\"tutorial-link\" href=\"https:\/\/www.visual-paradigm.com\/tutorials\/how-to-model-relational-database-with-erd.jsp\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a thi\u1ebft k\u1ebf c\u01a1 s\u1edf d\u1eef li\u1ec7u quan h\u1ec7 v\u1edbi ERD?<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>M\u00f4 h\u00ecnh v\u00e0 k\u00fd hi\u1ec7u quy tr\u00ecnh kinh doanh (BPMN) l\u00e0 m\u1ed9t bi\u1ec3u di\u1ec5n \u0111\u1ed3 h\u1ecda chu\u1ea9n h\u00f3a \u0111\u01b0\u1ee3c s\u1eed<\/p>\n","protected":false},"author":3479,"featured_media":10757,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","fifu_image_url":"https:\/\/guides.visual-paradigm.com\/wp-content\/uploads\/2023\/09\/1_20-bpmn-business-process-diagram-example.png","fifu_image_alt":"","footnotes":""},"categories":[117],"tags":[],"class_list":["post-10756","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpmn"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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