{"id":10838,"date":"2026-03-05T22:38:57","date_gmt":"2026-03-05T14:38:57","guid":{"rendered":"https:\/\/www.archimetric.com\/vn\/tuckman-fsnp-forming-storming-norming-performing-adjourning\/"},"modified":"2026-03-05T22:38:57","modified_gmt":"2026-03-05T14:38:57","slug":"tuckman-fsnp-forming-storming-norming-performing-adjourning","status":"publish","type":"post","link":"https:\/\/www.archimetric.com\/vn\/tuckman-fsnp-forming-storming-norming-performing-adjourning\/","title":{"rendered":"H\u00ecnh th\u00e0nh, Xung \u0111\u1ed9t, Chu\u1ea9n h\u00f3a v\u00e0 Th\u1ef1c hi\u1ec7n (FSNP)"},"content":{"rendered":"

M\u00f4 h\u00ecnh Forming, Storming, Norming v\u00e0 Performing (FSNP) m\u00f4 t\u1ea3 b\u1ed1n giai \u0111o\u1ea1n ph\u00e1t tri\u1ec3n t\u00e2m l\u00fd m\u00e0 m\u1ed9t \u0111\u1ed9i nh\u00f3m tr\u1ea3i qua trong su\u1ed1t m\u1ed9t d\u1ef1 \u00e1n. Khi \u0111\u1ed9i nh\u00f3m v\u01b0\u1ee3t qua c\u00e1c th\u00e1ch th\u1ee9c, h\u1ecd ti\u1ebfn tri\u1ec3n qua t\u1eebng giai \u0111o\u1ea1n, h\u1ecdc c\u00e1ch l\u00e0m vi\u1ec7c c\u00f9ng nhau v\u00e0 cu\u1ed1i c\u00f9ng t\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau chung.<\/p>\n

Kh\u00e1i ni\u1ec7m n\u00e0y b\u1eaft ngu\u1ed3n t\u1eeb n\u0103m 1965 do nh\u00e0 t\u00e2m l\u00fd h\u1ecdc ng\u01b0\u1eddi M\u1ef9 Bruce Tuckman \u0111\u1ec1 xu\u1ea5t, ng\u01b0\u1eddi \u0111\u00e3 \u0111\u01b0a ra m\u00f4 h\u00ecnh ph\u00e1t tri\u1ec3n nh\u00f3m d\u1ef1a tr\u00ean FSNP. N\u0103m 1977, \u00f4ng \u0111\u00e3 b\u1ed5 sung th\u00eam m\u1ed9t giai \u0111o\u1ea1n th\u1ee9 n\u0103m g\u1ecdi l\u00e0 \u201cCh\u1ea5m d\u1ee9t\u201d (\u0111\u00f4i khi \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 \u201cBu\u1ed3n b\u00e3\u201d) nh\u1eb1m gi\u1ea3i quy\u1ebft vi\u1ec7c k\u1ebft th\u00fac m\u1ed9t d\u1ef1 \u00e1n v\u00e0 s\u1ef1 tan r\u00e3 c\u1ee7a \u0111\u1ed9i nh\u00f3m.<\/p>\n

Hi\u1ec3u r\u00f5 \u0111i\u1ec1u th\u01b0\u1eddng x\u1ea3y ra \u1edf m\u1ed7i giai \u0111o\u1ea1n l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng v\u00ec nhi\u1ec1u t\u1ed5 ch\u1ee9c v\u1eabn th\u1ea5y m\u00f4 h\u00ecnh n\u00e0y h\u1eefu \u00edch khi ph\u00e1t tri\u1ec3n \u0111\u1ed9i nh\u00f3m.<\/p>\n

\"Tuckman's<\/p>\n

\u0110i\u1ec1u g\u00ec x\u1ea3y ra \u1edf m\u1ed7i giai \u0111o\u1ea1n c\u1ee7a H\u00ecnh th\u00e0nh, Xung \u0111\u1ed9t, Chu\u1ea9n h\u00f3a v\u00e0 Th\u1ef1c hi\u1ec7n?<\/h2>\n

M\u1ed7i giai \u0111o\u1ea1n c\u1ee7a FSNP m\u00f4 t\u1ea3 c\u00e1c \u0111\u1ed9ng l\u1ef1c nh\u00f3m kh\u00e1c nhau m\u00e0 c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o \u0111\u1ed9i nh\u00f3m c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i trong su\u1ed1t m\u1ed9t d\u1ef1 \u00e1n. N\u1ebfu m\u1ed9t \u0111\u1ed9i nh\u00f3m ho\u00e0n th\u00e0nh th\u00e0nh c\u00f4ng c\u00e1c giai \u0111o\u1ea1n \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3, \u0111i\u1ec1u \u0111\u00f3 s\u1ebd d\u1eabn \u0111\u1ebfn k\u1ebft th\u00fac d\u1ef1 \u00e1n th\u00e0nh c\u00f4ng.<\/p>\n

\u0110\u1ed1i v\u1edbi c\u00e1c \u0111\u1ed9i nh\u00f3m linh ho\u1ea1t, m\u1ee5c ti\u00eau c\u1ee7a ng\u01b0\u1eddi Scrum Master ho\u1eb7c hu\u1ea5n luy\u1ec7n vi\u00ean linh ho\u1ea1t l\u00e0 gi\u00fap \u0111\u1ed9i nh\u00f3m nhanh ch\u00f3ng v\u01b0\u1ee3t qua ba giai \u0111o\u1ea1n \u0111\u1ea7u ti\u00ean (H\u00ecnh th\u00e0nh, Xung \u0111\u1ed9t v\u00e0 Chu\u1ea9n h\u00f3a) \u0111\u1ec3 \u0111\u1ed9i nh\u00f3m c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u1ebfn giai \u0111o\u1ea1n Th\u1ef1c hi\u1ec7n. \u1ede m\u1ed7i giai \u0111o\u1ea1n ph\u00e1t tri\u1ec3n \u0111\u1ed9i nh\u00f3m, b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y c\u00e1ch c\u00e1c gi\u00e1 tr\u1ecb linh ho\u1ea1t t\u01b0\u01a1ng \u1ee9ng \u0111\u01b0\u1ee3c c\u1ee7ng c\u1ed1 th\u00f4ng quaC\u00e1c s\u1ea3n ph\u1ea9m c\u1ee7a Scrum<\/a> v\u00e0 s\u1ef1 ki\u1ec7n<\/a>.<\/p>\n

H\u00ecnh th\u00e0nh<\/strong><\/p>\n

D\u00f9 s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p t\u1eeb tr\u00ean xu\u1ed1ng hay t\u1eeb d\u01b0\u1edbi l\u00ean, \u0111\u1ed9i nh\u00f3m c\u00f9ng nhau h\u1ee3p t\u00e1c \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p. M\u1ed7i th\u00e0nh vi\u00ean trong \u0111\u1ed9i b\u1eaft \u0111\u1ea7u th\u00edch nghi v\u1edbi c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ee7a d\u1ef1 \u00e1n. H\u1ecd b\u1eaft \u0111\u1ea7u x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 trong nh\u00f3m. \u0110\u00e2y l\u00e0 giai \u0111o\u1ea1n tr\u00e0n \u0111\u1ea7y c\u1ea3m x\u00fac t\u00edch c\u1ef1c.<\/p>\n

<\/p>\n

Xung \u0111\u1ed9t<\/strong><\/p>\n

V\u1ec1 m\u1eb7t th\u00e0nh c\u00f4ng c\u1ee7a \u0111\u1ed9i nh\u00f3m, \u0111\u00e2y l\u00e0 giai \u0111o\u1ea1n nguy hi\u1ec3m nh\u1ea5t. Ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o \u0111\u1ed9i nh\u00f3m x\u00e1c \u0111\u1ecbnh vai tr\u00f2 cho t\u1eebng th\u00e0nh vi\u00ean. \u0110i\u1ec1u n\u00e0y th\u01b0\u1eddng l\u00e0m n\u1ed5i b\u1eadt nhi\u1ec1u h\u00e0nh vi ti\u00eau c\u1ef1c trong nh\u00f3m. V\u00ed d\u1ee5, n\u00f3 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn xung \u0111\u1ed9t gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n v\u00e0 \u201cchi\u1ebfn tranh l\u00e3nh th\u1ed5\u201d, khi m\u1ecdi ng\u01b0\u1eddi tranh gi\u00e0nh ph\u1ea7n c\u00f4ng vi\u1ec7c h\u1ecd mu\u1ed1n ki\u1ec3m so\u00e1t. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn c\u00e1c th\u00e0nh vi\u00ean b\u1ecf qua quan \u0111i\u1ec3m c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. M\u1ed9t s\u1ed1 th\u1eadm ch\u00ed c\u00f2n t\u1eeb ch\u1ed1i tham gia \u0111\u1ed9i nh\u00f3m ho\u00e0n to\u00e0n. \u0110\u00e2y l\u00e0 giai \u0111o\u1ea1n m\u00e0 \u0111\u1ed9i nh\u00f3m d\u1ec5 b\u1ecb tan r\u00e3 nh\u1ea5t.<\/p>\n

<\/p>\n

Chu\u1ea9n h\u00f3a<\/strong><\/p>\n

\u0110i\u1ec3m chuy\u1ec3n bi\u1ebfn. C\u00e1c th\u00e0nh vi\u00ean \u0111\u1ed9i nh\u00f3m ch\u1ea5p nh\u1eadn quy tr\u00ecnh v\u00e0 b\u1eaft \u0111\u1ea7u l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 c\u00f9ng nhau. H\u1ecd x\u00e2y d\u1ef1ng s\u1ef1 tin t\u01b0\u1edfng l\u1eabn nhau. Khi m\u1ecdi ng\u01b0\u1eddi t\u00ecm ra c\u00e1ch h\u1ee3p t\u00e1c d\u00f9 c\u00f3 kh\u00e1c bi\u1ec7t, \u0111\u1ed9i nh\u00f3m \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 g\u1eafn k\u1ebft cao h\u01a1n.<\/p>\n

<\/p>\n

Th\u1ef1c hi\u1ec7n<\/strong><\/p>\n

\u0110\u1ed9i nh\u00f3m b\u1eaft \u0111\u1ea7u ho\u1ea1t \u0111\u1ed9ng \u1edf m\u1ee9c \u0111\u1ed9 cao. B\u1eb1ng c\u00e1ch \u0111\u1eb7t nhu c\u1ea7u c\u1ee7a \u0111\u1ed9i nh\u00f3m l\u00ean tr\u00ean l\u1ee3i \u00edch c\u00e1 nh\u00e2n, \u0111\u1ed9i nh\u00f3m t\u1eadp trung v\u00e0o c\u00e1c m\u1ee5c ti\u00eau chung v\u00e0 t\u00ecm ra c\u00e1ch gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh. Th\u00f4ng th\u01b0\u1eddng, \u0111i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 c\u1ea5u tr\u00fac \u0111\u1ed9i nh\u00f3m l\u00e0 c\u1ed1 \u0111\u1ecbnh, nh\u01b0ng c\u00e1c vai tr\u00f2 c\u00e1 nh\u00e2n v\u1eabn linh ho\u1ea1t.<\/p>\n

V\u00e0o nh\u1eefng n\u0103m 1970, Tuckman h\u1ee3p t\u00e1c v\u1edbi nh\u00e0 t\u00e2m l\u00fd h\u1ecdc Mary Ann Jensen \u0111\u1ec3 b\u1ed5 sung th\u00eam m\u1ed9t giai \u0111o\u1ea1n th\u1ee9 n\u0103m g\u1ecdi l\u00e0 Ch\u1ea5m d\u1ee9t (\u0111\u00f4i khi \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 Bu\u1ed3n b\u00e3). \u1ede giai \u0111o\u1ea1n n\u00e0y, \u0111\u1ed9i nh\u00f3m ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 \u0111\u1ed9i nh\u00f3m c\u1ea7n \u0103n m\u1eebng nh\u1eefng th\u00e0nh t\u1ef1u \u0111\u1ea1t \u0111\u01b0\u1ee3c. C\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c ghi nh\u1eadn v\u00e0 khen th\u01b0\u1edfng.<\/p>\n

M\u1ed9t k\u1ebft qu\u1ea3 kh\u1ea3 d\u0129 kh\u00e1c c\u1ee7a giai \u0111o\u1ea1n Ch\u1ea5m d\u1ee9t l\u00e0 \u0111\u1ed9i nh\u00f3m l\u00e0m vi\u1ec7c r\u1ea5t hi\u1ec7u qu\u1ea3 c\u00f9ng nhau, khi\u1ebfn t\u1ed5 ch\u1ee9c giao cho h\u1ecd m\u1ed9t d\u1ef1 \u00e1n kh\u00e1c, hy v\u1ecdng t\u00e1i hi\u1ec7n m\u1ee9c \u0111\u1ed9 th\u00e0nh c\u00f4ng t\u01b0\u01a1ng t\u1ef1.<\/p>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

\u5f62\u6210 (Forming)\u3001\u98ce\u66b4 (Storming)\u3001\u89c4\u8303 (Norming) \u548c\u6267\u884c (Performing) – (FSNP) \u7684\u6982\u5ff5\u63cf\u8ff0\u4e86\u4e00\u4e2a\u56e2\u961f\u5728\u4e00\u4e2a\u9879\u76ee\u4e2d\u6240\u7ecf\u5386\u7684\u5fc3\u7406\u53d1\u5c55\u7684\u56db\u4e2a\u9636\u6bb5\u3002\u56e2\u961f\u5728\u514b\u670d\u6311\u6218\u7684\u8fc7\u7a0b\u4e2d\u7ecf\u5386\u4e86\u6bcf\u4e2a\u9636\u6bb5\uff0c\u5b66\u4f1a\u4e86\u4e00\u8d77\u5de5\u4f5c\uff0c\u5e76\u6700\u7ec8\u4e13\u6ce8\u4e8e\u5b9e\u73b0\u5171\u540c\u7684\u76ee\u6807\u3002<\/p>\n","protected":false},"author":3479,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"C\u00e1c giai \u0111o\u1ea1n ph\u00e1t tri\u1ec3n \u0111\u1ed9i nh\u00f3m c\u1ee7a Tuckman: H\u00ecnh th\u00e0nh, Xung \u0111\u1ed9t, Chu\u1ea9n h\u00f3a, Th\u1ef1c hi\u1ec7n (FSNP) + Ch\u1ea5m d\u1ee9t","_yoast_wpseo_metadesc":"Kh\u00e1m ph\u00e1 m\u00f4 h\u00ecnh FSNP c\u1ee7a Tuckman (H\u00ecnh th\u00e0nh, Xung \u0111\u1ed9t, Chu\u1ea9n h\u00f3a, Th\u1ef1c hi\u1ec7n) v\u00e0 giai \u0111o\u1ea1n Ch\u1ea5m d\u1ee9t \u0111\u01b0\u1ee3c b\u1ed5 sung. H\u1ecdc c\u00e1ch c\u00e1c giai \u0111o\u1ea1n ph\u00e1t tri\u1ec3n \u0111\u1ed9i nh\u00f3m di\u1ec5n ra nh\u01b0 th\u1ebf n\u00e0o, c\u00e1ch c\u00e1c \u0111\u1ed9i nh\u00f3m linh ho\u1ea1t (\u0111\u1eb7c bi\u1ec7t l\u00e0 trong Scrum) ti\u1ebfn tri\u1ec3n nhanh h\u01a1n qua c\u00e1c giai \u0111o\u1ea1n n\u00e0y, v\u00e0 l\u00fd do t\u1ea1i sao vi\u1ec7c hi\u1ec3u r\u00f5 c\u00e1c giai \u0111o\u1ea1n n\u00e0y gi\u00fap c\u00e1c Scrum Master v\u00e0 hu\u1ea5n luy\u1ec7n vi\u00ean linh ho\u1ea1t x\u00e2y d\u1ef1ng c\u00e1c \u0111\u1ed9i nh\u00f3m hi\u1ec7u su\u1ea5t cao. Bao g\u1ed3m s\u01a1 \u0111\u1ed3 v\u00e0 nh\u1eefng hi\u1ec3u bi\u1ebft th\u1ef1c ti\u1ec5n.","fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[116],"tags":[],"class_list":["post-10838","post","type-post","status-publish","format-standard","hentry","category-agile-project-management"],"yoast_head":"\nC\u00e1c giai \u0111o\u1ea1n ph\u00e1t tri\u1ec3n \u0111\u1ed9i nh\u00f3m c\u1ee7a Tuckman: H\u00ecnh th\u00e0nh, Xung \u0111\u1ed9t, Chu\u1ea9n h\u00f3a, Th\u1ef1c hi\u1ec7n (FSNP) + Ch\u1ea5m d\u1ee9t<\/title>\n<meta name=\"description\" content=\"Kh\u00e1m ph\u00e1 m\u00f4 h\u00ecnh FSNP c\u1ee7a Tuckman (H\u00ecnh th\u00e0nh, Xung \u0111\u1ed9t, Chu\u1ea9n h\u00f3a, Th\u1ef1c hi\u1ec7n) v\u00e0 giai \u0111o\u1ea1n Ch\u1ea5m d\u1ee9t \u0111\u01b0\u1ee3c b\u1ed5 sung. H\u1ecdc c\u00e1ch c\u00e1c giai \u0111o\u1ea1n ph\u00e1t tri\u1ec3n \u0111\u1ed9i nh\u00f3m di\u1ec5n ra nh\u01b0 th\u1ebf n\u00e0o, c\u00e1ch c\u00e1c \u0111\u1ed9i nh\u00f3m linh ho\u1ea1t (\u0111\u1eb7c bi\u1ec7t l\u00e0 trong Scrum) ti\u1ebfn tri\u1ec3n nhanh h\u01a1n qua c\u00e1c giai \u0111o\u1ea1n n\u00e0y, v\u00e0 l\u00fd do t\u1ea1i sao vi\u1ec7c hi\u1ec3u r\u00f5 c\u00e1c giai \u0111o\u1ea1n n\u00e0y gi\u00fap c\u00e1c Scrum Master v\u00e0 hu\u1ea5n luy\u1ec7n vi\u00ean linh ho\u1ea1t x\u00e2y d\u1ef1ng c\u00e1c \u0111\u1ed9i nh\u00f3m hi\u1ec7u su\u1ea5t cao. Bao g\u1ed3m s\u01a1 \u0111\u1ed3 v\u00e0 nh\u1eefng hi\u1ec3u bi\u1ebft th\u1ef1c ti\u1ec5n.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.archimetric.com\/vn\/tuckman-fsnp-forming-storming-norming-performing-adjourning\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00e1c giai \u0111o\u1ea1n ph\u00e1t tri\u1ec3n \u0111\u1ed9i nh\u00f3m c\u1ee7a Tuckman: H\u00ecnh th\u00e0nh, Xung \u0111\u1ed9t, Chu\u1ea9n h\u00f3a, Th\u1ef1c hi\u1ec7n (FSNP) + Ch\u1ea5m d\u1ee9t\" \/>\n<meta property=\"og:description\" content=\"Kh\u00e1m ph\u00e1 m\u00f4 h\u00ecnh FSNP c\u1ee7a Tuckman (H\u00ecnh th\u00e0nh, Xung \u0111\u1ed9t, Chu\u1ea9n h\u00f3a, Th\u1ef1c hi\u1ec7n) v\u00e0 giai \u0111o\u1ea1n Ch\u1ea5m d\u1ee9t \u0111\u01b0\u1ee3c b\u1ed5 sung. 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