{"id":10977,"date":"2026-03-06T06:45:17","date_gmt":"2026-03-05T22:45:17","guid":{"rendered":"https:\/\/www.archimetric.com\/vn\/identify-use-cases-business-process\/"},"modified":"2026-03-06T06:45:17","modified_gmt":"2026-03-05T22:45:17","slug":"identify-use-cases-business-process","status":"publish","type":"post","link":"https:\/\/www.archimetric.com\/vn\/identify-use-cases-business-process\/","title":{"rendered":"X\u00e1c \u0111\u1ecbnh c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng t\u1eeb quy tr\u00ecnh kinh doanh"},"content":{"rendered":"
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X\u00e1c \u0111\u1ecbnh c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng t\u1eeb quy tr\u00ecnh kinh doanh<\/p>\n<\/div>\n

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Phi\u00ean b\u1ea3n t\u01b0\u01a1ng th\u00edch c\u1ee7a Visual Paradigm: Enterprise, Professional, Standard<\/p>\n<\/div>\n

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BPMN \u0111ang ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u cho ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 c\u00e1c quy tr\u00ecnh kinh doanh. Th\u01b0\u1eddng xuy\u00ean x\u1ea3y ra t\u00ecnh tr\u1ea1ng c\u00e1c y\u00eau c\u1ea7u ph\u1ea7n m\u1ec1m kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c quy tr\u00ecnh kinh doanh. Do \u0111\u00f3, vi\u1ec7c thu th\u1eadp y\u00eau c\u1ea7u d\u1ef1a tr\u00ean m\u00f4 h\u00ecnh quy tr\u00ecnh kinh doanh s\u1ebd \u0111\u1ea3m b\u1ea3o s\u1ef1 \u0111\u1ed3ng b\u1ed9 gi\u1eefa m\u00f4 h\u00ecnh quy tr\u00ecnh kinh doanh v\u00e0 m\u00f4 h\u00ecnh ph\u1ea7n m\u1ec1m, t\u1eeb \u0111\u00f3 c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng \u0111\u00fang nh\u1eefng g\u00ec ng\u01b0\u1eddi d\u00f9ng mong \u0111\u1ee3i.<\/p>\n<\/div>\n\n

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C\u00e1c \u0111\u1ed9i ph\u00e1t tri\u1ec3n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng m\u00f4 h\u00ecnh quy tr\u00ecnh kinh doanh \u0111\u1ec3 ghi ch\u00e9p tr\u1ef1c quan c\u00e1c lu\u1ed3ng c\u00f4ng vi\u1ec7c kinh doanh, v\u00e0 li\u00ean k\u1ebft c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u1edbi c\u00e1c quy tr\u00ecnh kinh doanh \u0111\u00f3 \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1c t\u00ednh n\u0103ng mong mu\u1ed1n m\u00e0 h\u1ec7 th\u1ed1ng c\u1ea7n \u0111\u1ea1t \u0111\u01b0\u1ee3c. Trong h\u01b0\u1edbng d\u1eabn n\u00e0y, ch\u00fang t\u00f4i s\u1ebd gi\u1ea3i th\u00edch chi ti\u1ebft c\u00e1ch s\u1eed d\u1ee5ng ch\u1ee9c n\u0103ng Model Transitor \u0111\u1ec3 thi\u1ebft l\u1eadp kh\u1ea3 n\u0103ng truy xu\u1ea5t ngu\u1ed3n g\u1ed1c gi\u1eefa c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u00e0 quy tr\u00ecnh kinh doanh.<\/p>\n

BPMN v\u00e0 BPD l\u00e0 g\u00ec?<\/h2>\n

BPMN<\/a> cung c\u1ea5p cho c\u00e1c nh\u00e0 ph\u00e2n t\u00edch kinh doanh m\u1ed9t b\u1ed9 k\u00fd hi\u1ec7u \u0111\u1ed3 h\u1ecda \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1c quy tr\u00ecnh kinh doanh. Ban \u0111\u1ea7u n\u00f3 \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi S\u00e1ng ki\u1ebfn Qu\u1ea3n l\u00fd Quy tr\u00ecnh Kinh doanh<\/a> (BPMI) v\u00e0 hi\u1ec7n \u0111ang \u0111\u01b0\u1ee3c duy tr\u00ec b\u1edfi Nh\u00f3m Qu\u1ea3n l\u00fd \u0110\u1ed1i t\u01b0\u1ee3ng<\/a> (OMG). M\u1ed9t trong nh\u1eefng \u0111\u1ed9ng l\u1ef1c ph\u00e1t tri\u1ec3n BPMN l\u00e0 cung c\u1ea5p m\u1ed9t ng\u00f4n ng\u1eef \u0111\u1ed3 h\u1ecda chung cho nh\u1eefng ng\u01b0\u1eddi \u1edf c\u00e1c vai tr\u00f2 kh\u00e1c nhau, \u0111\u1ebfn t\u1eeb c\u00e1c qu\u1ed1c gia kh\u00e1c nhau v\u00e0\/ho\u1eb7c c\u00f3 ng\u00f4n ng\u1eef n\u00f3i kh\u00e1c nhau \u0111\u1ec3 hi\u1ec3u c\u00f9ng m\u1ed9t quy tr\u00ecnh kinh doanh m\u00e0 kh\u00f4ng c\u00f3 r\u00e0o c\u1ea3n.<\/p>\n

BPD, vi\u1ebft t\u1eaft c\u1ee7a S\u01a1 \u0111\u1ed3 Quy tr\u00ecnh Kinh doanh<\/a>, l\u00e0 n\u01a1i m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh kinh doanh b\u1eb1ng BPMN. \u0110\u00e2y l\u00e0 m\u1ed9t s\u01a1 \u0111\u1ed3 d\u1ea1ng bi\u1ec3u \u0111\u1ed3 lu\u1ed3ng, m\u00f4 t\u1ea3 lu\u1ed3ng quy tr\u00ecnh, c\u00e1c b\u00ean tham gia v\u00e0 c\u00e1c giao ti\u1ebfp tin nh\u1eafn gi\u1eefa c\u00e1c b\u00ean tham gia. C\u00e1c nh\u00e0 ph\u00e2n t\u00edch kinh doanh v\u1ebd BPD \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1ch c\u00e1c b\u00ean tham gia kh\u00e1c nhau ph\u1ed1i h\u1ee3p v\u1edbi nhau \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau kinh doanh. Sau khi \u0111\u00e3 x\u00e1c nh\u1eadn m\u00f4 h\u00ecnh kinh doanh ho\u00e0n ch\u1ec9nh v\u1edbi ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i, nh\u00e0 ph\u00e2n t\u00edch h\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u l\u00ean k\u1ebf ho\u1ea1ch cho h\u1ec7 th\u1ed1ng.<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t BPD \u0111\u01a1n gi\u1ea3n v\u1ec1 quy tr\u00ecnh \u0111\u0103ng k\u00fd cho m\u1ed9t t\u1ed5 ch\u1ee9c. N\u00f3 bao g\u1ed3m h\u1ea7u h\u1ebft c\u00e1c k\u00fd hi\u1ec7u m\u00f4 h\u00ecnh h\u00f3a th\u00f4ng th\u01b0\u1eddng m\u00e0 b\u1ea1n s\u1ebd th\u1ea5y. H\u00e3y c\u00f9ng xem qua.<\/p>\n

\"BPD<\/p>\n\n\n\n\n\n\n\n
K\u00fd hi\u1ec7u<\/th>\nM\u00f4 t\u1ea3<\/th>\n<\/tr>\n
\"BPMN<\/td>\nPool \u2013 \u0110\u1ea1i di\u1ec7n cho m\u1ed9t b\u00ean tham gia trong m\u1ed9t quy tr\u00ecnh. Trong BPMN, c\u1ea3 pool v\u00e0 lane \u0111\u1ec1u \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 bi\u1ec3u di\u1ec5n c\u00e1c b\u00ean tham gia. M\u1ed9t lane \u0111\u01b0\u1ee3c ch\u1ee9a trong m\u1ed9t pool \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a m\u1ed9t ph\u1ea7n con c\u1ee7a pool cha.<\/td>\n<\/tr>\n
\"BPMN<\/td>\nS\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u \u2013 \u0110i\u1ec3m kh\u1edfi \u0111\u1ea7u c\u1ee7a m\u1ed9t quy tr\u00ecnh. C\u00f3 th\u1ec3 \u0111\u1ecbnh ngh\u0129a c\u00e1c \u0111i\u1ec1u ki\u1ec7n k\u00edch ho\u1ea1t \u0111\u1ec3 th\u00f4ng b\u00e1o cho ng\u01b0\u1eddi \u0111\u1ecdc trong t\u00ecnh hu\u1ed1ng n\u00e0o quy tr\u00ecnh s\u1ebd \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t. V\u00ed d\u1ee5: khi nh\u1eadn \u0111\u01b0\u1ee3c email \/ khi l\u00e0 bu\u1ed5i s\u00e1ng th\u1ee9 Hai \/ khi x\u1ea3y ra l\u1ed7i.<\/td>\n<\/tr>\n
\"BPMN<\/td>\nNhi\u1ec7m v\u1ee5 \u2013 M\u1ed9t ho\u1ea1t \u0111\u1ed9ng nguy\u00ean t\u1eed m\u00e0 c\u00e1c b\u00ean tham gia \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh (m\u00f4 h\u00ecnh h\u00f3a b\u1eb1ng pool\/lane) c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n. C\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng lu\u1ed3ng kh\u00e1c \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi nhau \u0111\u1ec3 t\u1ea1o th\u00e0nh m\u1ed9t lu\u1ed3ng c\u00f4ng vi\u1ec7c kinh doanh ho\u00e0n ch\u1ec9nh.<\/td>\n<\/tr>\n
\"BPMN<\/td>\nS\u1ef1 ki\u1ec7n k\u1ebft th\u00fac \u2013 \u0110i\u1ec3m k\u1ebft th\u00fac c\u1ee7a m\u1ed9t quy tr\u00ecnh. C\u00f3 th\u1ec3 \u0111\u1ecbnh ngh\u0129a m\u1ed9t k\u1ebft qu\u1ea3 \u0111\u1ec3 th\u00f4ng b\u00e1o cho ng\u01b0\u1eddi \u0111\u1ecdc \u0111i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra khi quy tr\u00ecnh k\u1ebft th\u00fac. V\u00ed d\u1ee5: ph\u00e1t t\u00edn hi\u1ec7u \/ t\u1ea1o ra l\u1ed7i, v.v.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Trong h\u01b0\u1edbng d\u1eabn n\u00e0y, ch\u00fang t\u00f4i s\u1ebd kh\u00f4ng t\u1eadp trung nhi\u1ec1u v\u00e0o BPD hay m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh kinh doanh. N\u1ebfu b\u1ea1n mu\u1ed1n t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 BPMN, BPD hay m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh kinh doanh, vui l\u00f2ng \u0111\u1ecdc h\u01b0\u1edbng d\u1eabn Gi\u1edbi thi\u1ec7u v\u1ec1BPMN Ph\u1ea7n I \u0111\u1ebfn IV<\/a>.<\/p>\n

S\u01a1 \u0111\u1ed3 Tr\u01b0\u1eddng h\u1ee3p S\u1eed d\u1ee5ng l\u00e0 g\u00ec?<\/h2>\n

M\u00f4 h\u00ecnh h\u00f3a tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn k\u1ef9 thu\u1eadt thu th\u1eadp c\u00e1c y\u00eau c\u1ea7u c\u1ea5p cao c\u1ee7a ng\u01b0\u1eddi d\u00f9ng b\u1eb1ng s\u01a1 \u0111\u1ed3 tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng UML. M\u00f4 h\u00ecnh tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf d\u00e0nh cho nh\u00e0 thi\u1ebft k\u1ebf ph\u1ea7n m\u1ec1m ho\u1eb7c h\u1ec7 th\u1ed1ng, ch\u1ee9 kh\u00f4ng d\u00e0nh cho ng\u01b0\u1eddi l\u00e0m kinh doanh.<\/p>\n

\"06-use-case-diagram-sample\"C\u00f3 ba y\u1ebfu t\u1ed1 ch\u00ednh trong m\u1ed9t s\u01a1 \u0111\u1ed3 tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng.<\/p>\n\n\n\n\n\n\n
K\u00fd hi\u1ec7u<\/th>\nM\u00f4 t\u1ea3<\/th>\n<\/tr>\n
\"UML<\/td>\nUse case \u2013 M\u1ed7i use case \u0111\u1ea1i di\u1ec7n cho m\u1ed9t m\u1ee5c ti\u00eau ng\u01b0\u1eddi d\u00f9ng, t\u1ee9c l\u00e0 m\u1ee5c ti\u00eau m\u00e0 ng\u01b0\u1eddi d\u00f9ng h\u1ec7 th\u1ed1ng mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c. L\u01b0u \u00fd r\u1eb1ng use case ch\u1ec9 c\u00f3 th\u1ec3 d\u00f9ng \u0111\u1ec3 th\u1ec3 hi\u1ec7n \u0111i\u1ec1u ng\u01b0\u1eddi d\u00f9ng mu\u1ed1n l\u00e0m thay v\u00ec \u0111i\u1ec1u nh\u00e0 ph\u00e1t tri\u1ec3n c\u1ea7n ph\u00e1t tri\u1ec3n, m\u1eb7c d\u00f9 trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p ch\u00fang c\u00f3 th\u1ec3 gi\u1ed1ng nhau. N\u1ebfu b\u1ea1n mu\u1ed1n ghi ch\u00e9p ho\u1eb7c m\u00f4 h\u00ecnh h\u00f3a c\u00e1c ch\u1ee9c n\u0103ng li\u00ean quan \u0111\u1ebfn m\u1ed9t use case, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 lu\u1ed3ng s\u1ef1 ki\u1ec7n, ho\u1eb7c ph\u00e1t tri\u1ec3n th\u00eam m\u1ed9t use case v\u1edbis\u01a1 \u0111\u1ed3 tu\u1ea7n t\u1ef1\/s\u01a1 \u0111\u1ed3 ho\u1ea1t \u0111\u1ed9ng<\/a>. Ch\u1ec9 c\u1ea7n l\u01b0u \u00fd r\u1eb1ng m\u00f4 h\u00ecnh h\u00f3a use case nh\u1eb1m m\u1ee5c \u0111\u00edch m\u00f4 h\u00ecnh h\u00f3a \u0111i\u1ec1u ng\u01b0\u1eddi d\u00f9ng mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/td>\n<\/tr>\n
\"UML<\/td>\nActor \u2013 Ng\u01b0\u1eddi d\u00f9ng c\u1ee7a h\u1ec7 th\u1ed1ng. T\u1eeb ‘ng\u01b0\u1eddi d\u00f9ng’ \u1edf \u0111\u00e2y kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf con ng\u01b0\u1eddi. N\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng kh\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi h\u1ec7 th\u1ed1ng c\u1ee7a ch\u00fang ta \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t m\u1ee5c ti\u00eau kinh doanh nh\u1ea5t \u0111\u1ecbnh.<\/td>\n<\/tr>\n
\"UML<\/td>\nLi\u00ean k\u1ebft giao ti\u1ebfp\/Quan h\u1ec7 \u2013 K\u1ebft n\u1ed1i gi\u1eefa actor v\u00e0 use case \u0111\u1ec3 ch\u1ec9 ra vi\u1ec7c ng\u01b0\u1eddi d\u00f9ng truy c\u1eadp h\u1ec7 th\u1ed1ng. M\u1ed7i li\u00ean k\u1ebft giao ti\u1ebfp ng\u1ee5 \u00fd m\u1ed9t chu\u1ed7i giao d\u1ecbch gi\u1eefa actor v\u00e0 h\u1ec7 th\u1ed1ng.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Chuy\u1ec3n \u0111\u1ed5i t\u1eeb BPD v\u00e0 s\u01a1 \u0111\u1ed3 use case<\/h2>\n

M\u1eb7c d\u00f9 BPD v\u00e0 s\u01a1 \u0111\u1ed3 use case kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i ph\u1ee5 thu\u1ed9c l\u1eabn nhau, nh\u01b0ng ch\u00fang c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn nhau theo c\u00e1ch b\u1ed5 tr\u1ee3 cho nhau. Th\u00f4ng th\u01b0\u1eddng, ch\u00fang ta ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a ho\u1eb7c t\u1ed1i \u01b0u h\u00f3a m\u1ed9t s\u1ed1 lu\u1ed3ng c\u00f4ng vi\u1ec7c trong quy tr\u00ecnh kinh doanh. V\u1edbi BPD, b\u1ea1n c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c c\u00e1ch c\u00e1c b\u00ean tham gia ph\u1ed1i h\u1ee3p v\u1edbi nhau v\u00e0 ai ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho \u0111i\u1ec1u g\u00ec, t\u1eeb \u0111\u00f3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nh\u1eefng ch\u1ee9c n\u0103ng m\u00e0 h\u1ecd c\u1ea7n h\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3. Nh\u1eefng ch\u1ee9c n\u0103ng h\u1ec7 th\u1ed1ng (lu\u1ed3ng c\u00f4ng vi\u1ec7c ho\u1eb7c quy tr\u00ecnh kinh doanh) m\u00e0 ng\u01b0\u1eddi d\u00f9ng mong mu\u1ed1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a b\u1eb1ng c\u00e1c use case v\u00e0 sau \u0111\u00f3 \u0111\u01b0\u1ee3c \u0111\u1ed9i ng\u0169 ph\u00e1t tri\u1ec3n tri\u1ec3n khai. Nh\u01b0 v\u1eady, ta c\u00f3 th\u1ec3 n\u00f3i r\u1eb1ng BPD gi\u00fap b\u1ea1n x\u00e1c \u0111\u1ecbnh c\u00e1c use case cho h\u1ec7 th\u1ed1ng \u0111ang \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n.<\/p>\n

Visual Paradigm l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 m\u00f4 h\u00ecnh h\u00f3a tr\u1ef1c quan h\u1ed7 tr\u1ee3 t\u1eeb th\u1ef1c hi\u1ec7n quy tr\u00ecnh kinh doanh \u0111\u1ebfn m\u00f4 h\u00ecnh h\u00f3a use case (t\u1eeb y\u00eau c\u1ea7u kinh doanh \u0111\u1ebfn y\u00eau c\u1ea7u \u1ee9ng d\u1ee5ng) b\u1eb1ng c\u00e1ch thi\u1ebft l\u1eadp c\u00e1c li\u00ean k\u1ebft theo d\u00f5i gi\u1eefa hai m\u00f4 h\u00ecnh th\u00f4ng qua t\u00ednh n\u0103ng chuy\u1ec3n \u0111\u1ed5i m\u00f4 h\u00ecnh. Ch\u00fang ta c\u1ea7n t\u00ednh kh\u1ea3 n\u0103ng theo d\u00f5i v\u00ec nh\u1eefng l\u00fd do sau:<\/p>\n